Bhromo is an international-standard platform digitizing Bangladesh's travel, hospitality, and booking ecosystem. Property partners will manage their complete operations including real-time booking, room status, check-in, check-out, pricing, and service standards using their own accounts.

This policy has been formulated to ensure mutual transparency, security, and service quality standards among Bhromo, property owners, and guests.

Property partners will enlist properties through the Bhromo portal by providing the following information:

• Property name, location, district-upazila
• Property type (Hotel, Resort, Homestay, Guesthouse, etc.)
• Total room/seat count
• Check-in/Check-out time
• Room type, pricing, amenities
• Minimum policy: Free cancellation / Partial refund / No refund
• Property photos and description
• Fire safety, trade license (if available)
• Google Map location
• Emergency contact number

Property partners will manage from their accounts:

• ✔ Update bookings in real-time
• ✔ Manage room availability
• ✔ Correctly handle check-in/check-out status
• ✔ Do not intentionally overbook

If booking cancellation occurs due to emergency reasons:

• Hotel must provide the guest with equivalent or better alternative arrangements on the same day
• If not possible, refund + compensation to guest (International OTA Standard)

🔵 Guest → Makes payment to Bhromo
🔵 Bhromo → Releases payment to property (minus commission)

Commission rates will be determined according to separate agreements. According to international standards, payment release will be within maximum 7-15 working days.

Property partners will ensure international-standard experiences for guests:

• ✔ Safe and clean rooms
• ✔ Professional behavior
• ✔ Timely check-in/check-out
• ✔ Properly provide promised amenities (WiFi, breakfast, etc.)
• ✔ Provide services without any discrimination
• ✔ Ensure guest safety (24/7 staff / emergency number)

This is a core part of international hospitality policies.

All properties must ensure:

• 24/7 security
• CCTV (public area)
• Fire safety measures
• Emergency evacuation plan
• Government-approved register (NID/Passport entry)
• No illegal activities

If criminal laws or local authority policies are violated, the property is responsible.

Property owners must clearly mention:

• Room price
• Service charge / VAT (if applicable)
• Check-in/check-out time
• Refund policy
• Additional costs (extra bed, breakfast, festive charges, etc.)

If any property is selected as Bhromo Flagship:

• Rooms must be arranged following flagship standards
• Must follow branding guidelines
• Must maintain special cleaning and service standards
• Prices will remain fixed (with mutual agreement between Bhromo and Partner)

Flagship model created following international models like OYO / Treebo.

Properties must comply with the following laws and standards:

• Providing false information to guests
• Using fake photos/reviews
• Double booking
• Intimidating guests
• Conducting illegal activities
• Accepting off-platform payments
• Intentional booking cancellation

Bhromo may temporarily or permanently suspend property accounts for the following reasons:

• Policy violation
• Guest safety risk
• Fraudulent activities
• Repeated complaints
• Law violation
• Accepting off-platform bookings