Once booking is complete, you will receive a confirmation notification: This can be SMS, email, or app notification.

Some hotels may require additional verification or confirmation — such as phone or message verification with hotel authority.

Hotels reserve the right to confirm bookings before final confirmation; meaning booking may be canceled due to possible overbooking or staffing issues.

Default check-in time: 12:00 PM

Default check-out time: 11:00 AM

Times may vary by hotel — the time shown on the booking page is final.

If arrival time needs to be changed, it must be informed in advance to the hotel or Bhromo customer support.

Some hotels may offer "Pay at Hotel" facility depending on capability.

Some hotels may require Advance Payment / Partial Payment at the time of booking.

Applicable payment methods:

• Mobile Finance System (bKash / Nagad / Rocket etc.)
• Debit / Credit Card
• Hotel's own payment method (where applicable)

Once payment is confirmed, this information will be shown in your confirmation.

Depending on hotel, there can be two types of booking — Free Cancellation and Non-Refundable.

If Free Cancellation — full refund will be given if booking is canceled within specified time.

If Non-Refundable booking is canceled, no refund will be available.

Once refund process starts, it usually takes 7–10 working days to complete (varies by bank or MFS).

Refund schedule and terms will be mentioned in the confirmation email.

At check-in, original or valid ID must be shown at the hotel. At least one guest as a representative may need to show NID, passport or driver's license.

There may be conditions requiring ID verification of all guests staying in the same room.

Hotel or Bhromo authority reserves the right to cancel booking or deny entry to guest for fake or illegal ID.

As per hotel policy, children under 5 years old can usually stay free (if hotel provides that facility).

Extra bed request may incur additional charge — which will be shown at time of booking.

Guest Policy is hotel specific; permission must be obtained in advance to bring extra guests.

Hotel's general rules such as no-smoking areas, alcohol prohibition, designated rules for peaceful stay must be followed.

For any type of illegal, indecent or threatening activities, hotel or Bhromo authority reserves the right to reject guest or cancel room.

For any property damage or uncleanliness, penalty or compensation responsibility lies with guest — which hotel itself or Bhromo can collect.

Bhromo is a booking medium; full responsibility for hotel-room quality, service, safety and behavior lies with hotel authority.

Bhromo or its partners will not be liable for hotel's behavior, service, safety, food or any other service responsibilities.

If any type of illegal, risky or harmful incident occurs, both hotel and guest will bear legal action and liability.

For any problem, question or complaint, you can contact Bhromo at following address:

We are committed to providing you 24/7 support.

Bhromo may update policies from time to time as needed.

If any changes occur in policies, updates will be available on hotel page or website.